Frequently Asked Questions

Monday-Friday 9:00-5:00 PM CST, no weekends or Holidays and we respond in 24-48 business hours.

Please make sure to refer to the shipping time estimate provided in the item description. Orders will take 7-21 business days to ship, depending on the specific item you have ordered. Please note that this time frame does not include the day you place the order, weekends, holidays, or transit times. If you place an order on the weekend, the shipping time estimate will not begin until the next business day.

Yes, go ahead and complete the checkout process on the website to get the most accurate shipping rates.

Absolutely! You must send a message using the contact page before placing your order for more information.

The best and fastest way is through the contact page.

Visit our Care Instructions page for all the details for taking care of your product.

For certain personalized items, you may have the option to choose from a few different fonts. If this option is not available, We, as the artists, will select a font that best suits the style and space available. Please note that the font used may differ from the one shown in the product photo or sample, and it is subject to change without notice.

For certain personalized items, you may have the option to choose from a few different fonts. If this option is not available, We, as the artists, will select a font that best suits the style and space available. Please note that the font used may differ from the one shown in the product photo or sample, and it is subject to change without notice.

When you place an order, you will receive an email with your order number. A second email will be sent to you when a shipping label is created, and a final email will be sent when your package has been shipped, is in transit, or is out for delivery. Please remember to check your spam/junk folder, as emails may occasionally end up there. If you have not received any emails due to a possible typo in your email address, please contact us.

After you have checked out, we are unable to apply the discount code.

After you have checked out, we are unable to apply the discount code.

Changes or cancellations cannot be made to your order once it is placed. 

Orders cannot be combined in multiple orders. Shipping is based on weight, and adding to your order will increase the cost of the label. Due to this, combining orders cannot be done.

We do not and will not respond to Instagram DMs or Facebook messages regarding orders for safety reasons. If you have any questions about your order, please contact us here.